This policy describes when Lacudelph issues refunds for paid subscriptions. Payments are processed by our Merchant of Record, Paddle, which holds and refunds funds on our behalf.
14-day satisfaction window (first month only)
If you upgrade to a paid plan and decide it’s not for you within 14 days of your first paid charge, contact us and we’ll refund the full first month. This applies to first-time subscribers only — repeat subscriptions to a plan you’ve previously held aren’t covered.
Cancellations after the satisfaction window
You can cancel any subscription at any time from /org/billing. Cancellation stops the next renewal — you keep access to paid features through the end of the current billing period.
- We don’t pro-rate refunds for the unused portion of a billing period after the 14-day window.
- Annual subscriptions: full refund within 14 days of the first charge (regardless of whether you’ve previously held the plan); after the 14-day window, no refund of the unused term.
- Where applicable consumer-protection law provides a statutory right of withdrawal that cannot be contractually excluded (e.g. EU Consumer Rights Directive Art. 16, UK CCR reg. 30), those rights are not affected by this policy and apply on top of the satisfaction window above.
Service issues
If a sustained Service outage prevents you from using the features your plan promises (e.g. interviews unavailable for more than 4 consecutive hours during business hours UTC), contact us and we’ll credit a pro-rated portion of your billing period to your next renewal — or refund it on request.
Wrong tier
If you accidentally subscribe to the wrong tier (e.g. Pro when you intended Solo), contact us within 7 days of the charge. We’ll downgrade your subscription and refund the difference for the current period.
Things we don’t refund
- Subscription periods after the 14-day satisfaction window, except as set out above.
- Charges from your own Anthropic account when using BYO-key mode (the Solo or Pro toggle that points the LLM calls at your Anthropic key) — those are billed by Anthropic, not us, and aren’t refundable through Lacudelph.
- Refunds for accounts terminated by us for material breach of the Terms of Service.
How to request a refund
Submit a refund request and include the email address on your account plus the date and amount of the charge. We aim to respond within 3 business days; refunds typically post to your original payment method within 5–10 business days of approval.
Chargebacks
Please contact us before initiating a chargeback — most issues we can resolve directly are faster (and friendlier) than the Paddle chargeback process. Repeated chargebacks without prior contact may result in account suspension.